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700 Office Road
Kapalua, Hawaii 96761
Frequently Asked Questions
— The Reservations —
Q: Do you take reservations?
A: Yes, we highly recommend making your reservation early as we are booked fully most evenings and can only take a limited number of walk-in guests.
Q: How do I make my reservation?
A: Please book here on OpenTable. We require a credit card to secure and hold your reservation. We accept Visa, MasterCard, and Discover. No AMEX. Please note that our phone is NOT set up to take a reservation.
Q: How can I make a reservation for a large group?
A: You can make a special request by clicking HERE for a group of 5 or larger. Please note that our phone is NOT set up to take a reservation.
Q: Does my credit card get charged when I make my reservation?
A: No, we do not charge your credit card unless you cancel your reservation less than 24 hours prior to your reservation or fail to show up. The charge will be $50 per person in your party who did not attend.
Q: I need to cancel my reservation. How can I do that?
A: You can cancel your reservation or change your party size by clicking HERE. You can also make the same changes by responding to the email or text confirmation you received for your reservation. We have a 24-hour cancellation policy for you to avoid a cancelation fee of $50 per person in your party.
Q: What if I'm running late to my reservation?
A: No worries. We will hold your table for 15 minutes. After the 15-minute grace period, your table will be released to the next walk-in guest. If you arrive after that, you are still welcome to join us as a walk-in guest, but we cannot guarantee a table depending on availability.
Q: My friends want to come with me. Can they?
A: Not unless you notify us in advance to accommodate an increase in your party size. Because we pre-assign specific tables to all reservations based on the size and availability, we cannot guarantee a last-minute change when you suddenly decide to bring your friends along.
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